When the goods fail, find out why — before you argue about who pays.
Evidence first, opinion second. A four-layer technical investigation — symptom, system, component, process — that tells you what failed, why it failed, and who owns it. With the evidence preserved before the factory can clean it up.
Field failures are expensive. Uninvestigated failures are more expensive.
Because the second batch fails the same way.
The factory blames the driver. The driver blames the design.
Each vendor defends its own scope. You arbitrate between three technical positions without data — and the real cause stays in production.
Evidence disappears while you negotiate.
Failed samples get “reworked”, production records get “cleaned”, and the lot that failed is somewhere in a warehouse nobody can find.
The 8D report says everything and nothing.
Root cause: “operator error”. Corrective action: “retrain operators”. Next batch: same failure.
Preserve first. Triage second. Analyze third.
You can stop after the Triage — the fee is credited if you continue.
Case intake
You send the failure details, failed samples and field data. We open the case file.
Evidence preservation
Within 48 hours, a preservation notice goes to the factory: samples, records, process data — a 10-item list.
Quick Triage
48–72 hours. First-level disassembly and analysis, with a three-way recommendation: full analysis / settle / return.
Full analysis
Four-layer breakdown — symptom, system, component, process. Lab tests via ISO 17025 partners at cost. 8D review and claim position paper.
Verification & aftercare
CAPA verification when the factory responds. If the failure recurs within 90 days of a repair decision: free re-check.
The whole cooperation on one page.
Lanes are the parties. Left to right is time. Dashed orange lines are money flows — note that none of them passes through our lane.
Documents that hold up in a claim negotiation.
Each deliverable is written to be shown to the other side.
Pay per step. Stop whenever the answer is clear.
Many cases end at Triage — if the failure is obvious and the factory concedes, you spent USD 500, not USD 5,000.
What keeps our opinion buyable.
An analysis is worthless if the other side can claim we were paid for the conclusion.
Send the failed samples. Start with evidence.
Send the failure before you argue about it.
What failed, how many units, and what the factory has said so far. Keep the failed units — evidence handling starts with the first reply.
Failure Analysis
One form for this service. The engineer who would run the case reads every message — no autoresponder, no newsletter, no sales sequence.
- 01First reply within 24 hours, Mon–Fri.
- 02Scope and a fixed price before any work starts.
- 03Your details stay yours — GDPR-compliant, deletable on request.